Q
Can I have a sample order for led light?
Yes, for the first order, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q
What about the lead time?
Sample needs 3-5 days, mass production time needs about 20-30 days. Specific time depends on your order.
Q
Do you have any MOQ limit for led light order?
Yes, the MOQ is about 50-500pcs depending on the specific light model.
Q
How to proceed an order for led light?
Firstly, let us know your requirements or application. Secondly, we quote according to your requirements or our suggestions. Thirdly, the customer confirms the samples and places a deposit for the formal order. Fourthly, we arrange the production.
Q
Do you offer guarantee for the products?
Yes, we offer a 2-year warranty on all our products.
Q
How do you deal with product defectives?
Firstly, our products are produced in a strict quality control system and the defective rate is less than 0.2%. Secondly, during the guarantee period, we will send new lights with new orders for small quantities. For defective batch products, we will repair them and resend them to you, or we can discuss solutions including recalls according to the actual situation.
